NBA Live Mobile from the house of Electronic Arts, the masterminds of the sports mobile gaming industry with popular titles like FC Mobile, UFC Mobile, and Madden Mobile is quite popular among basketball fans around the world. Released in July 2016, the franchise is almost seven years old and still stands out as the best mobile basketball game. Since the game’s inception, the need to contact NBA Live Mobile Basketball customer support to report in-game bugs has gone up.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with NBA Live Mobile, don’t hesitate to check our Redeem Codes article to grab some exciting freebies!
How to Contact NBA Live Mobile Basketball Customer Support
The support team has already answered many frequently asked questions on EA Sports’ official website. But if anyone can’t satisfy himself, the NBA Live Mobile Basketball customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of NBA Live Mobile Basketball. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the developers at EA Sports via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below.
- Tap on the Settings (cogwheel) icon located at the upper right corner of the home screen. The in-game Settings menu would pop up on your screen.
- You will find the Help option under the settings menu but before getting in touch with the support team, you need to keep your user ID ready. You can note down your User ID from the upper-right corner of the in-game Settings menu.
- Next, tap on the button labeled Visit, adjacent to the Help section.
- Once you do so, you are re-directed to the EA help website. You will find out that the Developers have already addressed a lot of frequently asked queries about Account Recovery, in-app purchase-related issues, bans, suspension, and, other Account-related issues. To see if your issue has been addressed out there, navigate to the query that best describes your issue.
Taking assistance from the Live Chat Support
If you do not get the intended results and your issue is different, you may resort to taking assistance from Live Chat Support. To do so, adhere to the steps below:
- While still on the query page, Scroll down to the bottom of the webpage and tap on the Chat with Us button.
- Next up, you will be asked to log in with your EA account credentials. You even get the option to continue without logging in but the former is always suggested.
- Before you are connected with one of the advisors from the team, you will be required to confirm your Full Name, Email address, and gaming console(Android/iOS). Hit the next button upon confirming the same. Thereafter, you will be asked to furnish some additional information:
- First Name and Last Name
- Your email address
- The subject of your inquiry
- Relevant file attachments in the form of screenshots for better assistance.
- Once you have provided all the required inputs, tap on the Send button.
- This would successfully register a case based on which you will be connected to an advisor from the Support team after a certain waiting time that would now display on your screen along with the Case Number.
How to Contact by visiting the NBA Live Mobile Basketball official website
You can directly go to the official Help website of NBA Live Mobile Basketball and access the customer service option from there. It could be another alternative if you are facing login problems and cannot access the in-game support option.
- Visit the official Help website of EA Games here.
- Once redirected to the Help page, choose NBA Live Mobile Basketball from the EA games/products listed there. If it does not appear on your screen, filter it out by inputting the game/product name in the search bar.
- This would take you to the NBA Live Mobile Basketball Help website where you can access the Frequently Asked Queries, Answer HQ, and connect with an advisor from the Support team. The steps for doing the same have already been discussed in the previous section.
How to Contact the Developer Team directly
Another approach could be to contact the Developers directly, via their social media handles. You can reach out on their Official Twitter handle i.e., @EAHelp where queries from users are often addressed. Additionally, you can reach out to the team on the Official Facebook ID of EA. Players can additionally do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their queries.
Still, facing any issues in contacting the NBA Live Mobile Basketball customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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