The monster-hunting action RPG from Supercell titled mo.co has now made its entry into mobile thanks to closed beta in the US. In this game, you are recruited for a startup where the task is to hunt down the monsters. Pretty simple right? As players from all corners of the globe eagerly seek to obtain the game, we’ve had the opportunity to experience it ourselves, and our first encounter left us thoroughly impressed. There are a couple of bugs and glitches encountered, which get a pass since it is new, but it is important to note that the need to contact Customer Support has steadily increased because of this. So in this guide, we’ll be explaining the steps to contact the mo.co customer support service.
Some players of the game are frequently hampered by in-game bugs, account-related issues, and in-app purchase questions. Every user desires a smooth and bug-free gaming experience. As a result, they must contact customer service to clarify their doubts and problems.
How to Contact mo.co customer support
The support team has already offered a FAQ section on their official website to address common player inquiries. In the event that a player is unable to find a resolution to an ongoing problem or encounters a new issue, mo.co customer service is available to contact at any time to answer questions from the players.
There are two ways to contact the mo.co customer support team. Players can contact them through in-game menu options or directly through mo.co’s official social media handles.
How to Contact via in-game Customer Service Option
The first method is to contact through the in-game menu. The game must be launched on the players’ devices. They must follow the steps below once the in-game home screen has loaded.
- On the in-game home screen, locate the menu options and navigate to the Settings Menu.
- Inside the Settings Menu, you will find multiple options to adjust or take help such as sound, haptic feedback, and more. From these options, locate and tap on the Help and Support button found on the left side. This action will direct you to the Help Menu.
- There will be some sections dedicated to the game such as Gameplay and Fair Play which are catered for the players to get the necessary details regarding these topics. If your doubt is on any of these categories, you can get help from these sections. If not covered, you can follow the below steps.
Reporting a Bug
Currently, you can follow the above steps to go to the support page. To report a bug the steps are given below.
- Click on the Troubleshooting option in the support section.
- When you access that section, you will be redirected to the Contact Us page where you can report the bug. Click on Leave a Message to proceed further.
- Once the page is opened, you will enter the chat section of Supercell Support, where you have to provide a detailed description of your issue by entering it as text in the provided form.
- Neatly describe the bug/query you have and click on Submit. You will receive a response after the necessary personnel takes your query.
How to Contact the Developer team directly
To contact them via the website, you can check their official webpage here. Another approach could be to reach out to the Developers via their Social Media handles. @mocostartup is the official Twitter handle of mo.co and @mocostartup is the official Instagram Page, where you can share your queries without a hassle.
Are you still facing any issues in contacting the Customer Support Team of mo.co? Head straight to our comments section and get your queries resolved!
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