Top Troops: Adventure RPG is a brand-new fantasy role-playing title that combines strategy and merging mechanics in a unique way. Brought to you by Zynga Inc, it takes players on an adventurous journey that is full of tactical warfare moves. Players take on the opposing troops in this conquer-and-merge game, beat them, and then combine their units. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Top Troops: Adventure RPG.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Top Troops: Adventure RPG.
How to Contact Top Troops: Adventure RPG Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Top Troops: Adventure RPG customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Top Troops: Adventure RPG. Players can either contact via the in-game Customer Center, they can reach out via the official support website of Top Troops: Adventure RPG, or can reach out to the Developers at Zynga Inc. directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel icon located at the top-right corner of the game screen.
- The in-game Settings menu would pop up on your screen next. You will come across the Help button on this pop-window. Tap on that.
- Up next, the Help Menu window will show up on your screen. Players must navigate to the FAQ option from there.
- This would take you to the in-game Support page of Socialpoint where you will discover that the developers have already addressed some of the Frequently Asked Queries pertaining to Clans, Passes, Accounts and Settings, Technical Issues and Bugs, Billing, and other known issues. To see if your issue has been addressed out there, simply navigate to the tab that best describes your issue. Up next, you must scroll down to view all the questions addressed under that tab/category and view the answers for the same. You may even filter the results by inputting keywords from your issue in the search bar. It is likely that you will come across your exact issue over there.
Reporting a Bug
If your issue still persists or is something that has not been addressed under the FAQ section, you may look for assistance from the Live Chat Support team. Adhere to the steps below to do so:
- While still on the FAQ page, tap on the message/Chat icon located at the upper right corner of the screen.
- This would take you to a private chat room, where the chatbot would greet you and ask if it can help you in any way.
- You must write briefly write about your issue. If it is unaddressed in the FAQ database, it is unlikely that the chatbot will have a fix for it. So, it would revert back saying that it will connect you with an agent from the support team.
- The agent will join the space as soon as he is available after resolving the tickets of everyone in the queue before you. Meanwhile, you must provide the following additional information for quicker assistance:
- The feature you were playing when the issue occurred
- The category of your issue (whether it is a billing/technical issue).
- A screenshot of the issue (Tap on the attachment/clip icon beside the tex-area to add the same)
- Other relevant informtion.
- The Support team is available to take up tickets every weekday i.e., Monday- Friday from 9 A.M. to 6 P.M. GMT+1. Make sure that you are active during this time window so as not to miss out on their replies. You may do multiple follow-ups in the same thread if required.
How to contact via Top Troops: Adventure RPG Official Website
Players can directly go to the official help website of Top Troops: Adventure RPG and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official Help website of Top Troops: Adventure RPG here.
- Once you are redirected to the Sociapoint Support page, you can access the Frequently Asked Queries that have been addressed on that page.
- If you want to raise an issue, scroll down to the bottom of the webpage and tap on the Contact Us button.
- Once you are on the Contact Us page, you will be asked to provide the below inputs:
- Your Name
- Your Email Address
- Type of your Issue
- A Detailed Description of your Issue
- Once you have provided all the information asked for, tap on the Submit button to successfully raise a ticket.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at Zynga Inc., directly, via their Social Media handles. You can reach out to the team at @TopTroops_Game which is the Official Twitter Handle of Top Troops: Adventure RPG for catering to the queries from users. You can additionally address your issue via the Official Facebook ID of Top Troops: Adventure RPG. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Top Troops: Adventure RPG? Head straight to our comments section and get your queries resolved. Happy Gaming!
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